Disputes & Chargebacks Manager

At Vio we believe booking accommodation should feel smart, fair, and effortless — never overwhelming or unclear.

As one of the world’s fastest-growing travel tech platforms, we help millions of users make smarter travel decisions by comparing stays across 100+ booking sites — so they can find the perfect place, at the best price, anywhere in the world.

We cut through the noise and complexity of hotel and vacation rental booking, surfacing real value with clarity, transparency, and full support.

No tricks.

No confusion.

Just great stays — booked with confidence.

With operations in 100+ markets and growing fast, our mission is to reshape how people discover and book accommodation through technology travelers can trust.

We’re looking for an experienced Disputes & Chargebacks Manager to own and continuously improve our disputes function end to end.

You’ll be accountable for two closely connected areas: dispute management and chargeback representment .

On dispute management, you’ll own how we identify and respond to dispute trends, improve prevention, strengthen evidence, and coordinate effectively with internal teams and external partners.

On chargeback representment, you’ll own the operational health and performance of the process including case quality, deadlines, win rates, team effectiveness, partner performance and automation.

The role requires operational ownership with the goal of improving dispute outcomes while scaling the function efficiently as volumes grow.

☑️ What you’ll do

🔎 Who you are

In your first months, you’ll work live cases yourself, set a trusted baseline for performance, and launch the first automation initiative.

By month six, we expect measurable improvement in win rates, quality and cost, and a working loop with other teams that prevents avoidable disputes

Why join us now?

Do you want to know if Vio is the right place for you? Find out by reading about the attitude that thrives at Vio.