LG

Product Manager Ground Experience (80-100%, all genders) - This position is limited until December 31, 2027.

Lufthansa Group•Technology
Vienna Airportدوام كاملفي موقع العملالأسبوع الماضي
أنا مهتم بهذه الوظيفةمشاركة عبر واتساب
سجّل مجانًا – هذا ما يقدّمه لك الحساب
  • تصفّح أكثر من 1.200 وظيفة بمزايا مدعومة بمصدر
  • اطّلع على الدليل: اقتباس ومصدر لكل ميزة
  • احفظ الوظائف وتابع طلباتك
  • توصيات شخصية بحسب قيمك
سجّل الآن مجانًا

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📄Stellenbeschreibung

Your work on the Ground Experience Team helps make dreams come true.

Tasks

Behind every great flight is an exceptional Ground Experience.

In this role, you'll turn innovative ideas into customer-facing solutions that make every journey smoother and more enjoyable.

From arrival to boarding, you'll help create memorable experiences for millions of our passengers.

You set the vision for Austrian Airlines' ground experience, focusing on the Vienna hub
You analyze complex data from all ground experience touchpoints to enhance our offerings
You develop and evaluate innovative experiences using quantitative and qualitative data
You enhance ground experience processes on customer experience priorities
You manage the end-to-end lifecycle of customer experience initiatives, from business case development and concept design to implementation, evaluation and continuous optimization
You collaborate with OS & LHG Ground Operation and FWAG to enhance customer satisfaction and strong Austrian representation
You drive cross-functional cooperation to shape the Lufthansa Group's ground experience strategy
You identify and develop revenue and external funding opportunities

Requirements

You are persistent, resilient and keep your cool when decisions take longer than a turnaround.

You don’t settle for “that’s how we’ve always done it”.

You connect people, challenge assumptions and turn bold ideas into a Ground Experience our customers will love.

You have a degree in business, hospitality or related field and experience in customer-focused roles
You are experienced in analyzing complex data points, ground experience and technologies is a plus
You possess a strong and thrilling customer obsession mindset, combined with a high level of creativity, drive and focus on innovation
You demonstrate the ability to develop service and hospitality concepts in a cross-functional environment, ideally with specific experience in the airline industry
You have strong communication skills in English and German and approach internal and external stakeholders openly
You work in a structured and independent manner and maintain an overview even in complex processes
You have unrestricted access to the Austrian labor market

Please apply online only.

About Austrian Airlines AG

Discover a world full of possibilities.

Make your professional dreams come true at Austrian Airlines.

We are an open and warmhearted community where internationality and open-mindedness play a major role.

Hospitality and service-orientation are our top priorities, we put people – our employees just like our guests – first.

We are focusing on creating an inspiring working environment where everyone can feel at home.

Together we can create unforgettable experiences and memories.

Let’s #CreateJourneysTogether

نظرة عامة على الوظيفة

تاريخ النشر
5 أكتوبر 2026
الموقع
Vienna Airport
نوع التوظيف
دوام كامل
نمط العمل
في موقع العمل

الشركة

LG

Lufthansa Group

München
عرض ملف الشركة
المصدر

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