SG

ServiceNow AI Architect

SwissPeak Partners GmbH•Customer Service
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📄Stellenbeschreibung

For our client, a leading strategic ServiceNow partner, we are looking for experienced ServiceNow AI Architects, Senior Consultants and professionals with experience in AI agents and customer-focused AI solutions to join their growing international team.

Our client is very well positioned within the ServiceNow ecosystem and is recognised as a strategic partner in the rapidly evolving AI landscape .

They work with organisations on complex transformation initiatives, supporting them in the design and implementation of modern and innovative ServiceNow and AI solutions .

We are particularly interested in speaking with experienced professionals who combine strong ServiceNow and AI expertise with a strategic, consulting-oriented and customer-focused mindset.

Your Responsibilities

Depending on your background and area of expertise, your responsibilities may include:

Designing and developing innovative ServiceNow and AI solutions
Taking a leading role in the architecture, implementation and further development of AI-powered solutions and AI agents
Developing intelligent AI agents that can interact with and support customers
Using previous customer and business expertise to support the development of effective customer-facing AI solutions
Translating complex business and customer requirements into scalable technical and AI-driven solutions
Working with modern AI technologies, Large Language Models and agent-based solutions
Designing innovative solutions across customer service, CRM and customer experience environments
Working closely with customers, business stakeholders and technical teams
Contributing your expertise to complex AI, automation and digital transformation projects
Acting as a trusted advisor and supporting customers throughout the project lifecycle

Your Profile

We are interested in candidates with a strong background in ServiceNow and Artificial Intelligence , ideally with experience in one or more of the following areas:

Several years of experience working with ServiceNow
Experience with Artificial Intelligence, Generative AI or AI-powered solutions
Experience developing or working with AI agents or agentic AI
Experience with technologies such as Claude, Claude 4 or similar AI technologies
Experience as a ServiceNow Architect, Technical Architect, Solution Architect, AI Architect or Senior Consultant
Strong understanding of customer processes, CRM, customer service or customer experience
Experience transferring previous customer or business expertise into the development of intelligent AI agents would be highly beneficial
Experience designing and implementing complex and scalable platform solutions
The ability to understand customer requirements and translate them into effective technical and AI-driven solutions
Strong consulting, communication and stakeholder management skills
Experience working with complex customer or international environments would be an advantage

Languages

We are particularly interested in candidates with either:

German and English , or
French and English

Location & Working Model

We are open to candidates based in:

Switzerland
Germany
France
United Kingdom
Ireland
United States

Working Model

Fully remote

Employment Options

We are open to speaking with candidates interested in:

Permanent employment
Contracting / freelance opportunities

Interested in this opportunity? We look forward to receiving your application!

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تاريخ النشر
14 أكتوبر 2026
الموقع
Remote job
نوع التوظيف
دوام كامل
نمط العمل
عن بُعد بالكامل

الشركة

SG

SwissPeak Partners GmbH

Zurich, Zürich, Switzerland
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المصدر

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