ID

Collections Agent

iwoca Deutschland•Legal
BerlinFull-timeOn sitelast week
I’m interestedShare on WhatsApp
Sign up for free – what an account gives you
  • Browse all 3,000+ jobs with sourced Muslim-friendly hints
  • See the evidence: quote and source for every feature
  • Save jobs and track your applications
  • Personal recommendations based on your values
Sign up for free

🔔 New jobs like this one — straight to your inbox

No account needed. One email per week max, unsubscribe anytime.

By submitting you agree to receive emails about matching jobs from SalamJobs. Unsubscribe anytime.

💬 Or let Rafik search — your free career advisor →

📄Stellenbeschreibung

The role

We are seeking an experienced Collections Specialist who will be required to work within a fast-paced, customer focused environment, providing great customer service while maintaining the team’s excellent track record.

Case handling a high volume portfolio of customer accounts in arrears through to completion with varying and unique circumstances
Handling inbound and initiating outbound telephone calls, letters and emails with the greatest level of care, accuracy and customer service skills
Building relationships with customers through regular contact to validate, understand and resolve breaches of agreements with customers
Negotiate, implement and monitor feasible repayment solutions that take into account the customer's circumstances while balancing the best interests of the business
Work with a wide range of teams within the company to understand, strategise and implement the most appropriate course of action for each account
Working closely with Collections Management and the Head of Collections to review and develop recovery strategies
Instructing, liaising and monitoring third parties such as debt collection agencies and Paralegals to ensure the best outcome is achieved
Ensuring compliance with all appropriate legislation regulatory body guidelines
Adhering to our company policies and procedures
Upholding iwoca’s company reputation at all times
Updating databases and systems in order to keep an accurate record of activities, observations and outcomes within the recovery process

The requirements

Essential:

Demonstrates curiosity to use and learn more about AI tools. You’ll already be comfortable using AI tools in practical ways to help solve problems, increase productivity and improve quality of work, showing good judgement about when to use them and the ability to explain the reasoning behind that use.
A level of German, C1 that allows you to feel comfortable talking to clients, negotiate arrangements and handle tense situations

We look for people who are smart, humble, motivated and who are always looking to improve.

Ideally you'll have:

Nice to have 1 year debt recovery experience, ideally in the commercial/business sector
Empathy, forbearance and professionalism
Strong communication skills, accuracy and confidence
The ability to deal with a variety of challenges, innovate and think on your feet
Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous.

Find more English Speaking Jobs in Germany on Arbeitnow

Job overview

Posted
20 October 2026
Location
Berlin
Employment type
Full-time
Work model
On site

Company

ID

iwoca Deutschland

Berlin
View company profile
Source

This job listing was aggregated via Arbeitnow and is hosted on the original site.

View original listing
I’m interested