CA

Customer Experience Consultant

Coopers Group AG•Consulting
ZürichFull-timeFully remote2 weeks ago
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For our client from the Insurance sector in Zurich, we are looking for an experienced, motivated and open-minded Customer Experience Consultant .

Our client is looking for a motivated professional to help translate customer needs into meaningful improvements across the customer journey.

In this role, you will work at the intersection of business, technology, and design, supporting the delivery of customer-centric solutions in a dynamic international environment.

Your Tasks:

Analyze customer needs, customer journeys, and business data to identify improvement opportunities and optimize key customer touchpoints
Support the development and implementation of customer experience initiatives and translate strategic objectives into actionable measures
Collaborate with business stakeholders to enhance existing customer journeys and design customer-centric solutions
Facilitate customer journey mapping activities, workshops, and research initiatives, deriving actionable recommendations from findings
Work closely with UX/UI designers, service designers, product teams, and technology partners to deliver digital solutions
Contribute to digital experience strategies through customer research, stakeholder engagement, and future-state journey design
Support the adoption and optimization of customer experience platforms and digital tools, including CRM, analytics, and customer data solutions
Build strong relationships with stakeholders across business, IT, marketing, and customer-focused functions

🎯Your Profile

Bachelor’s or Master’s degree in Business Administration, Marketing, Digital Business, Design, or a related field
Around 3 years of professional experience in Customer Experience, Service Design, Digital Products, Consulting, or a comparable role
Experience working on customer journey, customer experience, or digital transformation initiatives
Knowledge of user research methods, journey mapping, design thinking, and customer-centric design approaches
Strong analytical skills with the ability to translate customer, market, and business insights into practical recommendations
Understanding of digital platforms and technologies such as CRM systems, customer data platforms, analytics tools, and content management solutions
Excellent communication, presentation, and stakeholder management skills
Proactive, solution-oriented mindset with the ability to work effectively in cross-functional and international teams
Fluent English; additional language skills are considered an advantage

Nice to Have

Experience within the insurance, financial services, or another regulated industry
Knowledge of accessibility standards (WCAG) and inclusive design principles
Exposure to AI-enabled customer experience solutions
Experience contributing to digital platform or web strategy initiatives

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Job overview

Posted
19 October 2026
Location
Zürich
Employment type
Full-time
Work model
Fully remote

Company

CA

Coopers Group AG

Munich
View company profile
Source

This job listing was aggregated via Arbeitnow and is hosted on the original site.

View original listing
I’m interested