Engagement Manager (m/f/d) - Allianz Consulting - Customer360 - Customer Experience

Allianz•HR & People

Unterföhring (bei München)Full-timeOn site4 days ago

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🏢About Us

/ Who you will join:

130 years of trust, time to shape what's next. Allianz Group is one of the world's leading insurers and asset managers - built on over a century of stability, expertise, and financial strength. Allianz Services is where that legacy meets the future. 8,200+ people. Eight countries. Three continents. We deliver specialized services to clients within Allianz Group, powered by AI, advanced analytics, and a mindset that refuses to stand still. From core insurance operations to engineering and consulting services, we reimagine how insurance works. What truly sets us apart are our people and the trusted partnerships we build, anchored in our values of expertise, integrity, and empowerment. We don't support the business. We shape it.

Allianz Consulting is where strategy becomes action. As the internal consulting unit of the Allianz Group, we partner with operating entities worldwide to drive transformation across digital, sustainability, and operational excellence - and here, you grow fast and take ownership early.

Joining Allianz Consulting means working in a fully international environment alongside other talented people who enjoy sharing their knowledge and experiences, having increased personal responsibilities and working under a flat management hierarchy. Allianz Consulting has a reputation for focusing on growing its talent and on-the-job training from the very first day to ensure strong career development and preparation for future opportunities within the Allianz Group.

Key responsibilities / You will get to:

Work with client teams, bearing responsibility for the client relationship, the quality of the deliverables and ensuring project milestones are reached, while acting on behalf of or as recommended by the Partner or Senior Engagement Manager

Lead the project team towards the successful achievement of all set targets while coaching and mentoring them and supporting their development; keep a healthy employee rotation

Manage communications and project timelines, anticipating obstacles and solutions

Build long-term client relationships and help uncover future business opportunities and ways of solving their needs

Contribute to business development and client pitches under the guidance of a Partner or a Senior Engagement Manager

Help increase Allianz Consulting expertise within our strategic areas of development

Contribute to the achievement of all targets and results by achieving collectively agreed team revenue, cost and profit KPIs

Contribute to internal projects within Allianz Consulting, including internal knowledge sharing and team events

Key requirements / What we hope you bring:

University degree or equivalent experience

Minimum 10 years of experience in operational business or management consulting

Demonstrate expert knowledge of AI frameworks, leverage AI tools in everyday tasks, and consult clients on AI adoption for successful business transformation

Your experience in project and program management, change management, business transformation or initiative development and rollout

Your mastery of working and communicating with a broad range of audiences and seniority levels

An affinity for solving problems and a pronounced capacity for analytical thinking to help you organize and prioritize your tasks

Your enthusiasm for working in a diverse and international team and your drive to train and help others grow

Your excellent command of English

Your knowledge of insurance and financial services and consulting methodologies, tools, and techniques

Drive customer experience initiatives related to consulting (e.g. Customer Journey Design 2.0, omni-channel personalization, drive business growth within new customer segments)

Establish a center of competence within the Allianz group focused on customer topics

If you already have previous leadership and international experiences, or speak German or other languages, we would love to learn more!

Did we spark your interest? Apply now and join us. Let's care for tomorrow.

We highly welcome candidates with a genuine interest and affinity for Customer Growth and Artificial Intelligence, as these attributes are considered valuable assets to our team.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer.

We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions.

Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture.

We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.