Senior Customer Success Manager – Enterprise & Consulting (m/f/d)

Your mission

As a Senior Customer Success Manager at Boardwise, you will act as a trusted advisor to some of our largest enterprise customers, including leading German corporations and DAX-listed companies.

Your role goes beyond traditional Customer Success.

You combine strategic account ownership with consulting, change management, and executive stakeholder management.

You will guide customers through implementation, adoption, and organisational change, while advising Board Offices, Executive Assistants, Governance teams, and C-level stakeholders on how to improve collaboration, meeting processes, and decision-making.

You should feel confident leading customer meetings independently, facilitating workshops on-site, and representing Boardwise in highly professional corporate environments.

Your responsibilities:

Your profile

What we are looking for

You are not just a relationship manager. You are comfortable challenging customers, giving clear recommendations, and guiding senior stakeholders through complex organisational change.

You combine a consulting mindset with strong customer ownership , communicate confidently at executive level, and can independently represent Boardwise in front of some of Germany’s largest companies.

Why us?