Senior Director, Provider Experience Operations

Our mission: eliminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health.

We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care.

With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care.

Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

The Senior Director, Provider Experience Operations will own the strategy and operations that shape the experience of providers across the Spring Health and Alma networks.

This leader will play a critical role in how we retain, support, engage, and enable providers to build thriving practices with us while delivering exceptional care to members.

This role will lead provider support, enablement, engagement, and performance programs while serving as a highly influential voice for providers across the organization.

The Senior Director will identify and remove friction from the provider journey, ensure providers can successfully adopt new products and ways of working, and build scalable experiences that strengthen provider satisfaction, retention, and network performance.

This is a full time, fully remote position on our team.

Occasional travel may be required for company or team events/meetings.

What success looks like in this role:

What you'll bring:

The target base salary range for this position is $187,400 - $224,500, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.