Senior Technical Customer Success Manager (all genders)

About GeneralMind

GeneralMind builds AI Systems of Action for complex enterprise workflows.

We deploy AI employees that automate messy operational handovers across supply chains - processing orders, validating invoices, coordinating suppliers, and handling exceptions directly on top of enterprise systems like SAP, Oracle, JDE, and Dynamics.

Our platform combines AI agents, operational context graphs, and real transaction data to achieve Autopilot-grade automation in real operational environments.

We work closely with leading global companies across manufacturing, retail, and logistics to deploy AI into mission-critical workflows.

About the role

As a Senior Technical Customer Success Manager at GeneralMind, the customer is yours after the first pitch onwards - through the close, the rollout, and everything that follows.

You work at the core of our go-to-market, side by side with the founders, marketing, product, and sales ops, refining how we sell and keeping the pace high.

You join a small, ambitious team and help define how we win customers and grow them across international markets.

Whether you come from a generalist background or have years of selling behind you matters less than this: you pick things up quickly, you are comfortable with complex problems, and you can explain value in plain terms.

The job sits where AI, SaaS, and operational excellence (supply chain, for example) meet. You will use AI tools in your daily work and get noticeably better at your job because of it.

What You'll Do

What we are looking for

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