Key Account/Customer Success Manager

About Remi Health Remi Health is building the digital infrastructure layer for modern diagnostics in Europe.

Diagnostics are still fragmented: launching a new testing program often means weeks of vendor selection, operational setup, and custom integrations.

Remi Health fixes that with diagnostic as a service platform that makes diagnostics simple, reliable, and scalable — helping partners launch faster, reduce operational overhead, and roll out across multiple markets via a single integration.

We're VC-backed, fast-growing, and operating at real scale: 1M+ tests completed, ~€5M raised, and live across 4 European markets with multiple insurance partners.

Tasks The Role We are seeking a Key Account / Customer Success Manager to help us build the next stage of Remi Health In this role, you will own outcomes end-to-end — operating confidently between strategy and execution, building lightweight systems where needed, and shipping work that holds up in a regulated healthcare environment.

You'll collaborate closely with Founders, Product, Operations, Engineering, Partner Success, and Labs.

This role reports to the Founders / Head of Sales What you’ll do Own: Partner onboarding & go-live — run kickoffs, define success plans, coordinate timelines, and drive measurable outcomes (activation rates, time-to-live, quality).

Build: Scalable onboarding + support workflows — playbooks, handovers, SOPs, and a clean internal partner documentation setup.

Partner: Be the day-to-day trusted contact for key accounts — handle ongoing support, escalation management, and proactive check-ins/QBRs.

Improve: Identify bottlenecks (ops, logistics, lab processing, results delivery, comms), propose fixes, and implement them with speed and clarity — always with patient/partner trust in mind.

Requirements What we are looking for Proven experience in Customer Success / Key Account Management / Implementation (B2B), with clear ownership of onboarding and partner outcomes Strong execution: you can scope, prioritize, and deliver without heavy process Confident cross-functional collaboration (product/ops/engineering/labs) in a fast-moving environment High bar for quality where it matters: patients, compliance, trust, reliability Strong written + verbal communication in German & English Comfort with numbers and operational KPIs (e.g., onboarding timelines, ticket trends, SLA metrics) Nice to have Experience in diagnostics, healthcare, healthtech, marketplaces, or regulated operations Experience scaling B2B products/integrations, workflows, or partner programs Familiarity with APIs, webhooks, and implementation-style projects (you don’t need to code)

Why you’ll love working here Real impact: your work directly affects how quickly partners can launch programs and how easily patients access diagnostics Infrastructure problems: you’ll build systems that scale — not one-off projects High ownership: you’ll have autonomy, direct feedback loops, and fast decisions Cross-functional learning: product + operations + partnerships + regulated healthcare in one seat Berlin base: Ku'damm office with hybrid working Compensation &