Customer Service Advisor

About BSI

BSI Merch & Artist Services runs design, supply, fulfilment and e-commerce for artists and their labels and management.

We build and run official artist web stores on Shopify for the UK and EU, ship from our warehouses in Leamington Spa and Berlin, and support album campaigns from pre-order through to release week, for artists including Franz Ferdinand, Kneecap, Frank Turner and We Are Palace.

Every order through those stores is a fan buying something from an artist they care about. Customer Services is where that relationship is won or lost.

The Role

You'll answer customers across our artist stores, resolve order, delivery and returns issues end to end, and feed what you learn back to the wider e-commerce team so problems get fixed at the source.

What we are looking for

You bring professional experience in customer service, clear communication skills, and a practical approach to resolving support requests in a fast-paced environment.

Key Responsibilities

Customer support

Working with the wider team

Housekeeping and reporting

Launches and release weeks

Our workload follows the music. A store launch, a pre-sale or an album release can bring hundreds of tickets in a few days, and the questions shift with each stage of the campaign.

You'll need to stay calm and accurate under pressure, prioritise the tickets that matter most, and occasionally flex your hours around a launch.

Skills and experience

Essential

Desirable

What we offer