CA

Customer Experience Consultant

Coopers Group AG•Consulting
ZürichTemps plein100 % télétravailil y a 2 semaines
Cette offre m’intéressePartager sur WhatsApp
Inscription gratuite – ce que vous apporte un compte
  • Parcourez les 3 000+ offres aux critères justifiés
  • Consultez les preuves : citation et source pour chaque critère
  • Enregistrez des offres et suivez vos candidatures
  • Des recommandations personnelles selon vos valeurs
S’inscrire gratuitement

🔔 De nouvelles offres comme celle-ci — directement dans votre boîte mail

Aucun compte nécessaire. Un e-mail par semaine au maximum, désinscription à tout moment.

En envoyant ce formulaire, vous acceptez de recevoir de SalamJobs des e-mails sur des offres adaptées. Désinscription possible à tout moment.

💬 Ou laissez Rafik chercher — votre conseiller carrière gratuit →

................

For our client from the Insurance sector in Zurich, we are looking for an experienced, motivated and open-minded Customer Experience Consultant .

Our client is looking for a motivated professional to help translate customer needs into meaningful improvements across the customer journey.

In this role, you will work at the intersection of business, technology, and design, supporting the delivery of customer-centric solutions in a dynamic international environment.

Your Tasks:

Analyze customer needs, customer journeys, and business data to identify improvement opportunities and optimize key customer touchpoints
Support the development and implementation of customer experience initiatives and translate strategic objectives into actionable measures
Collaborate with business stakeholders to enhance existing customer journeys and design customer-centric solutions
Facilitate customer journey mapping activities, workshops, and research initiatives, deriving actionable recommendations from findings
Work closely with UX/UI designers, service designers, product teams, and technology partners to deliver digital solutions
Contribute to digital experience strategies through customer research, stakeholder engagement, and future-state journey design
Support the adoption and optimization of customer experience platforms and digital tools, including CRM, analytics, and customer data solutions
Build strong relationships with stakeholders across business, IT, marketing, and customer-focused functions

🎯Your Profile

Bachelor’s or Master’s degree in Business Administration, Marketing, Digital Business, Design, or a related field
Around 3 years of professional experience in Customer Experience, Service Design, Digital Products, Consulting, or a comparable role
Experience working on customer journey, customer experience, or digital transformation initiatives
Knowledge of user research methods, journey mapping, design thinking, and customer-centric design approaches
Strong analytical skills with the ability to translate customer, market, and business insights into practical recommendations
Understanding of digital platforms and technologies such as CRM systems, customer data platforms, analytics tools, and content management solutions
Excellent communication, presentation, and stakeholder management skills
Proactive, solution-oriented mindset with the ability to work effectively in cross-functional and international teams
Fluent English; additional language skills are considered an advantage

Nice to Have

Experience within the insurance, financial services, or another regulated industry
Knowledge of accessibility standards (WCAG) and inclusive design principles
Exposure to AI-enabled customer experience solutions
Experience contributing to digital platform or web strategy initiatives

Find Jobs in Switzerland on Arbeitnow

Aperçu du poste

Publiée le
19 octobre 2026
Lieu
Zürich
Type de contrat
Temps plein
Mode de travail
100 % télétravail

Entreprise

CA

Coopers Group AG

Munich
Voir le profil de l’entreprise
Source

Cette offre a été agrégée via Arbeitnow et est hébergée sur le site d’origine.

Voir l’annonce d’origine
Cette offre m’intéresse