Director Customer Experience and Engagement

About Nscale

Nscale is the GPU cloud engineered for AI.

We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers.

Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development.

Our GPU cloud supports strategic business outcomes including cost management, rapid innovation, and environmental responsibility.

We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency.

As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work.

About The Role

We are looking for a Director of Customer Experience and Engagement to build and lead the organization responsible for helping Nscale customers realize meaningful value from our platform.

You will own the strategy, operating model, and execution of our customer experience function.

This role will be pivotal in working with our customers across the AI lifecycle—from initial requirements gathering to contractual acceptance, onboarding and workload migration through production adoption, optimization, and expansion.

This role sits at the intersection of customers, engineering, product, sales, and infrastructure.

You will be accountable for ensuring customers can successfully build and operate AI workloads on Nscale while receiving clear, proactive, and technically credible guidance throughout the relationship.

The right leader will combine strong customer judgment with technical depth and operational rigor.

You should be comfortable getting into the technical details enough so that you understand where customers are blocked, influencing product priorities, and advising executives on retention, risk, adoption, and account health.

This is a highly visible leadership role with the opportunity to define what world-class customer experience looks like for the fastest growing Neocloud platform in the world.

What You’ll Do

What You’ll Need

Bonus Points

The range below reflects the base salary for the position.

Actual compensation may vary based on job-related factors such as skill set, experience, education, and location.

In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs.

Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation.

Salary Range